Customer Experience Tools
Free CX Calculators — NPS, CSAT & CES
Interactive, methodology-accurate calculators with formulas, benchmarks and interpretation. Use them to measure loyalty, satisfaction and effort in seconds.
Net Promoter Score
NPS Calculator — Measure Customer Loyalty in Seconds
Enter your promoters, passives and detractors to instantly compute your Net Promoter Score, then use the interpretation, benchmarks and improvement guide below to act on it.
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Customer Satisfaction Score
CSAT Calculator — Measure Customer Satisfaction Instantly
Enter the number of satisfied responses and the total responses to compute your Customer Satisfaction Score. Then use the interpretation, benchmarks and improvement guide to act on it.
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Customer Effort Score
CES Calculator — Measure Customer Effort in Seconds
Enter the 1–7 effort scores from your survey to compute your Customer Effort Score, the metric most strongly correlated with churn in service and self-service journeys.
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